Returns & Exchanges

At Alayabystage3, we want you to be completely satisfied with your fashion finds. If your purchase doesn't fit perfectly or meet your expectations, we offer a seamless return and exchange process within 15 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Ensure the items are unworn, unwashed, and have all original Alaya tags attached before placing them back in their original packaging.

3

Schedule a Pickup

Choose a convenient time slot for our courier partners to collect the package from your doorstep, or drop it off at a designated shipping point.

4

Quality Check & Refund

Once your return reaches our warehouse and passes a quality inspection, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing